Help Center

Need help? We’ve gathered all the answers to our most common customer questions right here for your convenience.

Frequently Asked Questions

  • Yes, it is completely safe.

    We take your online security seriously. Our website is secured with SSL (Secure Sockets Layer) encryption, which ensures that all data transmitted between your browser and our site remains private and protected.

    You can verify this by looking for the “padlock” icon in your browser’s address bar, which confirms that your connection is secure. We are committed to providing a safe, worry-free shopping experience from the moment you land on our site to the final checkout.

  • Yes, we use standard, necessary cookies to ensure our website functions correctly and to provide you with the best shopping experience.These cookies help us with basic tasks like keeping items in your shopping cart while you browse and ensuring a secure checkout process. We do not use them to track your activity across other websites.

    You can manage or disable non-essential cookies at any time using the cookie preferences settings on our site.

  • No, we do not have access to your full credit card information.

    When you make a purchase on our website, your payment information is securely processed by our payment providers (such as Stripe or Paypal). These platforms use industry-standard encryption to protect your data, ensuring that your sensitive details never touch our servers. We only receive notification once the transaction is authorized, allowing us to focus on getting your order to you safely and efficiently.

  • Your privacy is our priority. We only collect the information necessary to process your orders, such as your name, shipping address, billing address and email address.

    We do not sell your personal data to anyone, and we do not share it with third parties for marketing purposes. Your information is strictly used to provide you with a smooth, secure shopping experience and to ensure your products are delivered to you.

  • No. Your email address is used solely to send you order confirmations, tracking updates, and any necessary communication regarding your purchase. You will only receive marketing emails or promotional emails if you explicitly choose to sign up for our newsletter.

Security & Privacy

  • We accept the following payment methods:

    Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.

    Digital Wallets & Services: Apple Pay, PayPal, and Afterpay.

  • Yes! We offer Afterpay which lets you split your purchase into four interest-free payments. Just choose Afterpay at checkout and follow the steps to complete your order.

  • Yes — At checkout, you can use Link by Stripe to securely save your payment and shipping info for future purchases. Just check the box to save your details!

    Your details are encrypted and protected by Stripe, a trusted global payment provider.

  • If your payment is declined, it is usually due to an issue between your bank and the payment processor. For your security, I do not have access to your full credit card details and cannot troubleshoot or override payment errors directly.

    Please try the following steps:

    • Verify info: Double-check that your billing information, card number, expiration date and CVV code were entered correctly.

    • Check your funds: Ensure your card has sufficient funds for the purchase.

    • Contact your bank: Sometimes, banks will block transactions for security purposes. A quick call to your bank or card issuer can often clear the block.

    • Try a different method: If the issue persists, feel free to try a different credit or debit card.

  • No. Once an order is submitted, the payment method/shipping details cannot be changed or updated for security and fraud prevention reasons.

    Please double check that your payment/shipping details are correct before completing your purchase.

  • No, all orders are final. Cancellations are not permitted. Please double-check the items in your cart before completing your purchase! We are unable to edit or modify orders once they have been submitted. This includes: adding items, changing products or removing products.

Payment & Checkout

  • Yes, we charge a $9 flat shipping fee, plus an additional 20 cents for each item added to cover your order.

    This helps us cover the cost of shipping and handling, ensuring a smooth and timely delivery of your items.

  • Yes — sales tax is calculated at checkout based on your shipping location, where applicable.

  • We currently ship to all 50 states within the United States. We do not offer international shipping at this time.

Shipping & Billing

Return Policy

  • Because of the nature of our beauty items, all sales are final. We are unable to accept returns or exchanges. If your order arrives damaged or if there is an issue with your order, please reach out to us at kerem@kerembeauty.com.

  • We care about your safety and want you to be well-informed before purchasing. Because skin sensitivities are personal and unique, we are unable to accept returns or issue refunds if a product does not work for you. We highly encourage you to review the full ingredient list on each product page before completing a purchase.

    If you have any known sensitivities or specific skin concerns, please consult with a dermatologist or healthcare professional to determine if a product is right for you.

Have more questions? Feel free to reach out.

Get in Touch